The help desk is a service use to help when techinal problems, for a service or a product that can be structured on several levels such as : telephone, mail and remote interventions. The Help Desks allows the acquisitions of data that can be used for the improvement of future products and services that can risolve the problem fasty.


Generally, the Help Desk has the following functions:

  • Salving the telephone contacts of users that face problems with software or hardware.
  • Interacting with users to find the soluction of technical problems.
  • Resolving the process of trobleshooting.
  • Directing the various requests to the authorised centers for costumers.